1. Overview

At gigamarkit.com, operated by DIENNE S.R.L., we want you to be completely satisfied with your purchase. If something is not right, we are here to help. This Refund Policy describes the conditions and procedures for returns and refunds in compliance with EU consumer protection law.

2. Right of Withdrawal – 14-Day Return Right

As a consumer resident in the European Union, you have the right to withdraw from your purchase contract within 14 calendar days from the day you or a third party (other than the carrier) receive the goods, without giving any reason.

To exercise this right:

1. Send us an email at info@gigamarkit.com within 14 days of receiving your order, stating your wish to return the product.
2. Return the product within 14 days of notifying us, in its original condition, unused, and in its original packaging with all accessories and documentation.
3. Return shipping costs are at your expense, except in cases where the product is defective or the wrong item was delivered.

3. Defective or Incorrect Products

If you receive a product that is defective, damaged in transit, or not as described, you are entitled to:

• A full replacement at no cost to you; or
• A full refund of the product value.

In these cases, return shipping costs are covered by DIENNE S.R.L. Please contact us at info@gigamarkit.com within 48 hours of receiving the product, attaching photos of the defect or damage. We will provide return instructions.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, modified, or deliberately damaged.
• Sealed products that have been opened after delivery, where return is not possible for hygiene or health protection reasons.
• Products with missing parts, accessories, or documentation not caused by a manufacturing defect.
• Products returned after the 14-day withdrawal period without a defect claim.

5. Refused or Undelivered Orders

Since all orders are paid via Cash on Delivery, refusing a delivery or being absent during repeated delivery attempts results in the parcel being returned to us. In such cases:

• Return shipping and handling costs are deducted from any refund owed.
• If no payment was made (COD refused), no refund is applicable; however, you may be charged for return shipping costs incurred by us.

If you are unable to receive a delivery, please contact us as soon as possible at info@gigamarkit.com to arrange a re-delivery.

6. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request within 5 business days.

If approved, refunds are issued within 14 calendar days from the date we receive the returned product. Since orders are paid via COD, refunds are processed by:

• Bank transfer to an account provided by you; or
• Other mutually agreed method.

We do not refund cash on delivery charges paid to the courier where services have been correctly rendered.

7. Legal Guarantee of Conformity

In addition to the contractual right of withdrawal, all products sold on gigamarkit.com are covered by the statutory 2-year legal guarantee of conformity under EU Directive 1999/44/EC and applicable national law. If a product presents a defect within 2 years of delivery, you may claim repair, replacement, or refund, subject to applicable legal conditions.

8. Contact for Returns and Refunds

9. Dispute Resolution

If you are not satisfied with our response, you may submit a complaint to the Italian Arbitration and Conciliation Service or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.